Questions about a product or order? You’ve come to the right place. We’re not just here to meet your expectations – we’re here to Unlimit them.

We understand your needs, and we’re committed to providing high-quality products and services. It’s the main reason why our customers have rated our customer and sales services department “the best in the industry.”

For information about the Prasco product line, a specific product, product order, policies or returns, or to request multi-source product information, please email Customer Service or call 1-866-525-0688.

Customer Service Hours
Monday – Friday
8:30 a.m. – 5:00 p.m. EST

For EDI information and questions, please contact EDI Information.

View our standard Return Goods Policy for generic products.
This policy document serves as notification of Prasco’s current policy for the return of generic pharmaceutical products purchased from Prasco, Authorized Distributors and Dispensers/Providers, including licensed pharmacies and other entities licensed to dispense/administer Prasco product. Returns will not be accepted from other entities.

View our standard Return Goods policy for brand products.
This policy document serves as notification of Prasco’s current policy for the return of brand pharmaceutical products purchased from Prasco, Authorized Distributors and Dispensers/Providers, including licensed pharmacies and other entities licensed to dispense/administer Prasco product. Returns will not be accepted from other entities.